target audience: TECH BUYER Publication date: Nov 2024 - Document type: IDC MarketScape - Doc Document number: # AP52716224
IDC MarketScape: Asia/Pacific IT Service Management 2024 Vendor Assessment
Content
List of Tables
List of Figures
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC MarketScape examines the IT service management (ITSM) vendors IDC believes are most relevant in the Asia/Pacific region today. Considering the AI Everywhere wave that is sweeping the globe, ITSM is about to undergo further significant transformation. Already ITSM has moved from being a backroom function to becoming a critical enabler of digital business, and AI, if leveraged correctly, will create a shift-change in the effectiveness and capabilities of ITSM.
"Adoption of ITSM is not at the right level across most Asia/Pacific markets today, but two critical drivers, digital business and AI, will change that as those that are already mature in the ITSM space start to accelerate their business success away from those that have yet to adopt the tools and processes that ITSM offer," says Simon Piff, vice president Research at IDC Asia/Pacific.