target audience: TECH BUYER  Publication date: Nov 2024 - Document type: IDC MarketScape - Doc  Document number: # AP52716224

IDC MarketScape: Asia/Pacific IT Service Management 2024 Vendor Assessment

By:  Simon Piff

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Content

List of Tables

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Table of Contents


  • IDC MarketScape Figure

    • Figure: IDC MarketScape Asia/Pacific IT Service Management Software 2024

  • IDC Opinion

  • IDC MarketScape Vendor Inclusion Criteria

  • Advice for Technology Buyers

  • Vendor Summary Profiles

    • Atlassian

    • Strengths

    • Challenges

    • Consider Atlassian When

    • BMC

    • Strengths

    • Challenges

    • Consider BMC When

    • Freshworks

    • Strengths

    • Challenges

    • Consider Freshworks When

    • IBM

    • Strengths

    • Challenges

    • Consider IBM When

    • Ivanti

    • Strengths

    • Challenges

    • Consider Ivanti When

    • Microsoft

    • Strengths

    • Challenges

    • Consider Microsoft When

    • NEC

    • Strengths

    • Challenges

    • Consider NEC When

    • OpenText

    • Strengths

    • Challenges

    • Consider OpenText When

    • ServiceNow

    • Strengths

    • Challenges

    • Consider ServiceNow When

    • Zoho Corp. (ManageEngine)

    • Strengths

    • Challenges

    • Consider Zoho Corp. (ManageEngine) When

  • Appendix

    • Reading an IDC MarketScape Graph

    • IDC MarketScape Methodology

    • Market Definition

    • Strategies and Capabilities Criteria

    • Table: Key Strategy Measures for Success: Asia/Pacific IT Service Management

    • Table: Key Capability Measures for Success: Asia/Pacific IT Service Management

  • Learn More

    • Related Research

    • Synopsis