target audience: TECH BUYER  Publication date: Mar 2024 - Document type: IDC Perspective - Doc  Document number: # US51906624

The AI Transformation of Services

By: 

  • Jennifer Hamel
  • Bill Latshaw
  • Peter Marston
  • Courtney Munroe
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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: The AI Transformation of Services

  • Situation Overview

    • The Internal Transformation of Services Providers

    • The Rise of AI in Services Delivery

    • Figure: Perception of External Services Providers' Use of AI in Service Delivery

    • Figure: Awareness of External Services Providers' Use of AI in Engagements

    • Use Cases for AI in Services Delivery

    • Figure: Summarization of AI Use Cases in the Services Industry

    • The Role of the Services Provider Ecosystem in AI Transformation

    • Figure: Most Important Benefits for Partnering with External Services Providers to Execute GenAI Initiatives

    • Areas of AI Initiatives Needing Services Expertise

    • Key Players in the AI Ecosystem

    • Figure: Most Strategic Technology Partners for GenAI Initiatives

    • Engagement Models in the AI Everywhere Era

    • Figure: Preferred Ways to Engage Services Providers to Address AI Skill Needs

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis