target audience: TECH BUYER  Publication date: Mar 2024 - Document type: IDC PeerScape - Doc  Document number: # US51826717

IDC PeerScape: Practices to Optimize Omni-Channel Order Orchestration and Fulfillment

By:  Jordan K. Speer

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Table of Contents


  • IDC PeerScape Figure

    • Figure: Order Management — Practices to Optimize Omni-Channel Order Orchestration and Fulfillment

  • Executive Summary

  • Peer Insights

    • Practice 1: Enable Marketplace and Social Media Fulfillment

    • Challenge

    • Example

    • Guidance

    • Practice 2: Optimize Returns for Fulfillment

    • Challenge

    • Example

    • Guidance

    • Practice 3: Reduce Call Center Handling Time

    • Challenge

    • Example

    • Guidance

    • Practice 4: Automate BOPIS and SFS

    • Challenge

    • Example

    • Guidance

    • Practice 5: Optimize SFS Labor and Inventory

    • Challenge

    • Example

    • Guidance