target audience: TECH SUPPLIER  Publication date: Feb 2024 - Document type: Special Study - Doc  Document number: # US51812624

2024 U.S. Dealer Channel Support Programs Assessment Index

By: 

  • Keith Kmetz
  • Robert Palmer
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Content

List of Tables

List of Figures



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Table of Contents


  • IDC Opinion

  • In This Study

    • Figure: Dealer Support Program Assessment Framework

    • Figure: Dealer Support Program Assessment Framework: Support Criteria

    • Vendor Profiles

    • Brother

    • Figure: Brother’s Major Criteria Scores Versus the Industry Average

    • Overall Assessment

    • What Brother Does Well

    • What Brother Needs to Improve

    • Canon

    • Figure: Canon’s Major Criteria Scores Versus the Industry Average

    • Overall Assessment

    • What Canon Does Well

    • What Canon Needs to Improve

    • Epson

    • Figure: Epson’s Major Criteria Scores Versus the Industry Average

    • Overall Assessment

    • What Epson Does Well

    • What Epson Needs to Improve

    • HP Inc.

    • Figure: HP Inc.’s Major Criteria Scores Versus the Industry Average

    • Overall Assessment

    • What HP Inc. Does Well

    • What HP Inc. Needs to Improve

    • Konica Minolta

    • Figure: Konica Minolta’s Major Criteria Scores Versus the Industry Average

    • Overall Assessment

    • What Konica Minolta Does Well

    • What Konica Minolta Needs to Improve

    • Kyocera Document Solutions

    • Figure: Kyocera’s Major Criteria Scores Versus the Industry Average

    • Overall Assessment

    • What Kyocera Does Well

    • What Kyocera Needs to Improve

    • Lexmark

    • Figure: Lexmark’s Major Criteria Scores Versus the Industry Average

    • Overall Assessment

    • What Lexmark Does Well

    • What Lexmark Needs to Improve

    • Ricoh

    • Figure: Ricoh’s Major Criteria Scores Versus the Industry Average

    • Overall Assessment

    • What Ricoh Does Well

    • What Ricoh Needs to Improve

    • Sharp

    • Figure: Sharp’s Major Criteria Scores Versus the Industry Average

    • Overall Assessment

    • What Sharp Does Well

    • What Sharp Needs to Improve

    • Toshiba

    • Figure: Toshiba’s Major Criteria Scores Versus the Industry Average

    • Overall Assessment

    • What Toshiba Does Well

    • What Toshiba Needs to Improve

    • Xerox

    • Figure: Xerox’s Major Criteria Scores Versus the Industry Average

    • Overall Assessment

    • What Xerox Does Well

    • What Xerox Needs to Improve

    • Key Findings

    • Table: Highest and Lowest Major Criteria Dealer Ratings by Vendor

    • Table: Mean Rating Scores for Each Major Criteria and Subcriteria

  • Learn More

    • Related Research

    • Appendix

    • Definitions

    • Financial

    • Marketing

    • Sales/Support

    • Office Print Hardware

    • Software/Solutions

    • Print Services

    • Transformation

    • Operations

    • Dealer Statistics

    • Figure: Mix of Dealer Revenue Segment Share, 2022

    • Figure: Mix of Number of Locations per Dealership Share

    • Table: Number of Dealer Location Mentions by State

    • Synopsis