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  • Current: IDC PlanScape: Communication Service Provider Digital Transformation to Meet Customers' Future of Connectedness Needs

 target audience: TECH BUYER  Publication date: Sep 2022 - Document type: IDC PlanScape - Doc  Document number: # US49664222

IDC PlanScape: Communication Service Provider Digital Transformation to Meet Customers' Future of Connectedness Needs

By:  Daryl Schoolar

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Table of Contents


  • IDC PlanScape Figure

    • Figure: IDC PlanScape: Executive Summary of Communication Service Provider Digital Transformation to Meet Customers' Future of Connectedness Needs

  • Executive Summary

  • Why Is Communication Service Provider Digital Transformation Important?

    • Figure: Most Strategic Digital-First Technology Partners

  • What Is Communication Service Provider Digital Transformation?

    • Figure: The Four Areas of Communication Service Provider Transformation

  • Who Are the Key Stakeholders?

  • How Can My Organization Take Advantage of Communication Service Provider Digital Transformation?

    • Increased Ability to Offer Differentiated Services

    • Reduce Customer Churn

    • Lower Operational Costs

    • Create New Classes of Services

  • Advice for Technology Buyers

    • Develop Overall Transformation and Performance Measurement Goals

    • Do Not Overlook the Importance of the Systems Integrator Role

    • Look for References or Guidance from Industry Peers

  • Related Research