target audience: TECH BUYER  Publication date: Jun 2022 - Document type: IDC Perspective - Doc  Document number: # US49127522

Five Areas to Watch in UC&C for Technology Buyers

By:  Rich Costello

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Five Areas to Watch in UC&C for Technology Buyers

  • Situation Overview

    • Integrations of Communications with Business Processes, Apps, and So Forth Are Core Requirements for Organizations Today

    • Consider the Benefits of a Bring-Your-Own-Carrier Approach

    • Up to 50% of Enterprise UC&C Deployments Will Be Managed, in Whole or in Part, by Cloud-Based Management Solutions by 2023

    • In a Unified Approach, 20% of U.S. Businesses Consider Employee Access to Informal Contact Center Features as a UC&C Decision Driver in 2022

    • Evangelism of Ideation Rooms/Spaces/Hubs for Video and Collaboration Will Increase in 2022 and Beyond

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis