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  • Current: Addressing Quality for Customer Communications Infrastructure and Engagement: Strategies to Manage Complexity and Optimize the Business

 target audience: TECH BUYER  Publication date: Dec 2021 - Document type: IDC Perspective - Doc  Document number: # US48467821

Addressing Quality for Customer Communications Infrastructure and Engagement: Strategies to Manage Complexity and Optimize the Business

By:  Melinda-Carol Ballou

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Establishing Customer Communications Infrastructure and Engagement Quality

  • Situation Overview

    • Leveraging Agile DevOps and Continuous Testing for Contact Centers

    • Using Automation and Hybrid Cloud to Improve the Quality of Communications Services, Infrastructure, and Engagement

    • Assessing and Addressing Barriers to Quality for Customer Contact Centers

    • Strategies for End-to-End Testing and Areas on Which to Focus for Customer Communications

    • Project-Based, Operational, Strategic, and Systems Advantages to Customer Communications Services Testing

  • Advice for the Technology Buyer

    • Establish Effective Quality Customer Communications Services Strategies

  • Learn More

    • Related Research

    • Synopsis