IDC PlanScape: IT Service Management — Optimizing IT Service Catalogs

IDC PlanScape Figure

• Figure: IDC PlanScape: Executive Summary of IT Service Management for Optimizing IT Service Catalogs

Executive Summary

Why Is Optimizing IT Service Catalogs Important?

What Is Optimizing IT Service Catalogs?

• Characteristics of Digitally Differentiated Service Catalogs

• Qualifier 1 — IT Service Catalog Description

• Qualifier 2 — Scope of Action Within IT Service Catalog

• Qualifier 3 — Technology Evaluation for Externally Available Digital Options

Who Are the Key Stakeholders?

• Table: Key Stakeholders in Implementing IT Service Catalog for Digital Infrastructure

How Can My Organization Take Advantage of Optimizing IT Service Catalogs?

• Best Practice 1: Analyze Effectiveness of IT Service Catalog

• Best Practice 2: Evaluate Constraints, Compliance, and Security for New IT Services

• Best Practice 3: Ensure That Resources Are Available to Satisfy IT Demands

• Best Practice 4: Add New Services and Applications as Needed

• Best Practice 5: Broker IT Services and Products from Third-Party Service Providers

Advice for Technology Leaders

• Immediately (Next 3–6 Months)

• Short Term (Next 6–12 Months)

• Long Term (After 12 Months)

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