IDC PeerScape: Practices for Effective Use of BizOps in Crisis Management

IDC PeerScape Figure

• Figure: IDC PeerScape: BizOps — Practices to Use BizOps in Crisis Management

Executive Summary

Peer Insights

• Practice 1: Establish Fast, Transparent, and Accurate Communications

• Challenge

• Example

• Guidance

• Practice 2: Use a Triage Strategy to Focus on Critical Needs

• Challenge

• Example

• Guidance

• Practice 3: Leverage the COVID-19 Crisis to Drive Digital Transformation and Literacy

• Challenge

• Examples

• Guidance

• Practice 4: Use Architecture to Evaluate Options and Understand Impact

• Challenge

• Example

• Guidance

• Practice 5: Harness a Hypothesis-Driven Approach and Business Metrics to Hit the Bull's-Eye

• Challenge

• Example

• Guidance