target audience: TECH BUYER  Publication date: Jun 2020 - Document type: IDC Perspective - Doc  Document number: # US46378720

Post-COVID-19: A CIO Recovery Guide — Effective Change Management and Communications

By:  Alizabeth Calder

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Content

List of Tables

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Effective Change Management and Communications

  • Situation Overview

    • Providing a Digital Perspective on Business and Industry Trends

    • Global Strategic Trends

    • Industry Trends

    • Applying Agile Management Principles

    • Oversight

    • Table: Key Principles and Questions for Designing Employee Performance Metrics

    • Decision Making

    • Communication

    • Risk Tolerance

    • Employee Engagement

    • Communicating for Success

    • Common Mistake 1 — Poorly Aligned Timing, Resulting a Disconnected or Confusing Message

    • Common Mistake 2 — Use of an Ineffective Channel, Resulting in Suboptimal Message Receipt

    • Common Mistake 3 — Inconsistent Messaging, Resulting in Confusion or Misunderstanding

    • Common Mistake 4 — Lack of Awareness of Communications Impacts

    • In Conclusion

  • Advice for the Technology Leader

    • Figure: Essential Guidance

  • Learn More

    • Related Research

    • Synopsis