Social Media, Communities, and Collaboration: The Rise of the Social Enterprise

Executive Snapshot

• Figure: Executive Snapshot: Social Media, Communities, and Collaboration

Situation Overview

• The History: This Isn't New; It's Supercharged

• Consumerized Tech Powers Expectations

• Conversation Convergence Is Leading the Technology

• Figure: Conversation Convergence

• How Conversations Are the Future of Work

• Figure: IDC's Future of Work Framework

Advice for the Technology Buyer

• Best Practices Are Emerging

• Core Recommendations

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• Related Research

• Synopsis