European Enterprise Voice Platforms and Services Forecast, 2022-2027

IDC Market Forecast Figure

• Figure: European Fixed Business Voice Platforms and Services Spending Snapshot

Executive Summary

Advice for Technology Suppliers

• Ensure Clear and Detailed Migration Paths for On-Prem-Based Businesses, and Raise Awareness of PSTN Switch-Offs

• Figure: Voice Plans

• Become More Than Just a Voice or Service Provider

• Use AI to Improve Voice Quality and Reliability as well as Create Actionable Analytics

• Offer Combined UCaaS and CCaaS Services

• Explore/Expand Relationships With Channel Partners in Europe for UCaaS Offerings

Market Forecast

• Table: European Fixed Business Voice Services Spending by Service, 2022-2027 ($M)

• Table: European Fixed Business Voice Services Spending by Technology, 2022-2027 ($M)

• Table: European Fixed Business Voice Services Spending by Region, 2022-2027 ($M)

Market Context

• Drivers and Inhibitors

• Drivers

• Enhancements, Quality, and Reliability of Fixed Voice Services Over Alternatives

• Voice is Becoming More Specialized, and This Will Increase Hosted Voice Adoption

• Combined UCaaS and CCaaS Offerings are Opening up new Revenue Streams

• Inhibitors

• SIP Trunking has had Increased Competition for Pricing, Leading to Lower ARPU

• Businesses Opting to Replace Traditional Voice With Collaboration/Mobile Alternatives

• Significant Market Developments

• TDM Voice has had Significant Decommissioning as we Head Toward a Complete Shutdown of Lines

• SIP Trunking Services has Reduced ARPU due to Competitive Pricing

• Hosted Voice Solutions Have Also Come Under Pricing Pressure

• Figure: Public UCAAS Benefits

• Changes from Prior Forecast

• Figure: European Fixed Business Voice Services Spending, 2022-2027: Current Versus Previous Forecast

Market Definition

• Traditional Fixed Voice

• Connection View

• IP Voice

• Connection View

Methodology

Related Research