Enterprise Adoption of Customer Success as a Business Strategy

Executive Snapshot

• Figure: Executive Snapshot: Enterprise Adoption of Customer Success as a Business Strategy

New Market Developments and Dynamics

• Figure: End-User Enterprises' Plans to Run Their Own Customer Success Organizations

• Figure: Maturity of Enterprise Customer Success Efforts

• Figure: Maturity of Customer Success Services by Industry

Advice for Technology Suppliers and Services Providers

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• Related Research

• Synopsis