target audience: TECH BUYER  Publication date: Mar 2023 - Document type: IDC Perspective - Doc  Document number: # EUR150430623

End-User Perceptions of the Value Delivery of Software Vendor Customer Success Services

By:  Gerry Brown

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: End-User Perceptions of the Value Delivery of Software Vendor Customer Success Services

  • Situation Overview

    • Figure: Customer Success Services Engagement Across Contract Stages

    • Figure: Perceived Value of Vendor Customer Success Services

    • Figure: Customer Success Services Delivered by Main Software Vendors

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis