European Enterprise Voice Platforms and Services Forecast, 2022-2026

IDC Market Forecast Figure

• Figure: European Fixed Business Voice Platforms and Services Spending Snapshot

Executive Summary

Advice for Technology Suppliers

• Raise Awareness of the Critical Necessity to Migrate From Legacy Infrastructure

Market Forecast

• Table: European Fixed Business Voice Services Spending by Service, 2021-2026 ($M)

• Table: European Fixed Business Voice Services Spending by Technology, 2021-2026 ($M)

• Table: European Fixed Business Voice Services Spending by Region, 2021-2026 ($M)

Market Context

• Drivers and Inhibitors

• Drivers

• Hosted Voice Solutions' Add-on Features are Giving Greater Value

• Providers are Offering Hybrid Cloud Voice Solutions

• BYOC Programs Ensure Long-Term Contracts are Maintained

• Inhibitors

• Businesses are Choosing Alternate Services When Migrating From Traditional Voice

• Increased Competition From Cheaper SIP Services

• Significant Market Developments

• Macroeconomic Forecast in Europe has Low Impact on Voice

• The Decline of PSTN is Accelerating as We Approach Several Shut-Off Dates

• Hosted Voice is Critical for Business Operations in Hybrid Environments

• Figure: UCaaS Benefits

• Fixed Voice Remains Important for Businesses' Communications Stacks

• SIP Usage Remains High Despite Pricing Pressures

• Figure: Future Voice Plans

• Falling Voice ARPU is Causing Expansions Into Adjacent Technology Areas

• Changes from Prior Forecast

• Figure: European Fixed Business Voice Services Spending Forecast, 2021-2026: Current Versus Previous Forecast

Market Definition

• Traditional Fixed Voice

• Connection View

• IP Voice

• Connection View

Methodology

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