target audience: TECH SUPPLIER  Publication date: Mar 2024 - Document type: Market Perspective - Doc  Document number: # CA51875923

Artificial Intelligence in Telecommunications — Episode AI: A New Hope

By:  Praveen Datta

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Artificial Intelligence in Telecommunications — Episode AI — A New Hope

  • New Market Developments and Dynamics

    • Figure: TeleManagement Forum Business Process Framework — Enhanced Telecom Operating Model

    • Market and Sales Domain

    • AI Impacting Advertising

    • AI Recommendations

    • Spark Deep Dives on How It Developed BRAIN, an AI-Powered Decisioning Engine

    • Customer Domain

    • Churn Reduction

    • Order Process Improvements

    • AI Contact Centre

    • AI Chatbot

    • Improve Service and Support

    • Product Domain and Service Domain

    • Language Models

    • Security

    • Trials and Innovative Use Cases

    • Becoming an AI Company

    • Resource Domain

    • Network Build

    • Network Operations

    • Figure: Etisalat 5G Processes Level of Automation in 2021

    • Network Security

    • Environmental Concerns

    • Business Partner/Supplier Domain

    • Language Models

    • Network and Operations

    • Innovators and Start-Ups

    • Enterprise Domain

    • Foundational Agile, Data, and Application Investments

    • Internal Efficiency Gains

    • Employee Reductions

    • AI Ethics

    • Figure: Telefónica's Governance Model for Responsible Use of AI

  • Advice for Canadian Communications Service Providers

    • Develop Internal Fundamentals and Foundation for AI

    • Leverage AI to Create Efficiencies and Reduce Costs

    • Leverage AI to Increase Revenue and Create New Revenue Streams

  • Learn More

    • Related Research

    • Sources

    • Synopsis