IDC MarketScape: Asia/Pacific (Excluding Japan) Smart Virtual Assistants 2023 Vendor Assessment

IDC MarketScape Figure

• Figure: IDC MarketScape: Asia/Pacific (Excluding Japan) Smart Virtual Assistants 2023 Vendor Assessment

IDC Opinion

• Figure: Top Technology Investments in the Next 18 Months to Improve Employee Productivity

• Features of a Digital Assistant

• Essential Features

• Advanced Features

• Assessments of Product Features

IDC MarketScape Vendor Inclusion Criteria

Advice for Technology Buyers

• Figure: Most Important Factors When Evaluating Potential GenAI Technology Partners

Vendor Summary Profiles

• Amelia

• Strengths

• Challenges

• Consider Amelia When

• Cognigy

• Strengths

• Challenges

• Consider Cognigy When

• Creative Virtual

• Strengths

• Challenges

• Consider Creative Virtual When

• FPT

• Strengths

• Challenges

• Consider FPT When

• Kore.ai

• Strengths

• Challenges

• Consider Kore.ai When

• Leena AI

• Strengths

• Challenges

• Consider Leena AI When

• LivePerson

• Strengths

• Challenges

• Consider LivePerson When

• Oracle

• Strengths

• Challenges

• Consider Oracle When

Appendix

• Reading an IDC MarketScape Graph

• IDC MarketScape Methodology

• Market Definition

• Strategies and Capabilities Criteria

• Table: Key Capability Measures for Success: APEJ Smart Virtual Assistants

• Table: Key Strategy Measures for Success: APEJ Smart Virtual Assistants

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• Related Research

• Synopsis