target audience: TECH BUYER  Publication date: May 2023 - Document type: IDC Perspective - Doc  Document number: # AP50338523

Automation and Productivity Tools for the Frontline Workforce

By: 

  • Lily Phan
  • Akshay Arun Gulhane
  • Karthik Umachigi
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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Automation and Productivity Tools for the Frontline Workforce

  • Situation Overview

    • Strategies to Empower Frontline Workers

    • Navigating the Challenges of Digital Transformation

    • Figure: Challenges Faced in Digital Transformation

    • Organizational Challenges that Businesses Often Face on Their Digital Transformation Journey

    • Technological Challenges that Frontline Businesses Often Face on Their Digital Transformation Journey

    • Productivity Tools that Can Benefit Frontline Workers

    • Automation Technologies for the Frontline Workforce

    • Artificial Intelligence

    • Augmented Reality

    • Use Cases of AR to Achieve Automation for the Frontline Workforce

    • Cloud Computing

    • Use Cases of Cloud Computing to Achieve Automation for the Frontline Workforce

    • Internet of Things

    • Use Cases of IoT to Achieve Automation for the Frontline Workforce

    • Robotic Process Automation

    • Use Cases of RPA to Automate Tasks for the Frontline Workforce

    • Case Studies

    • Conclusion

  • Advice for the Technology Buyer

    • Figure: Process for Implementing Automation

  • Learn More

    • Related Research

    • Synopsis