target audience: TECH SUPPLIER Publication date: Nov 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US52721224
What Are the Key Factors Driving Vendor Selection for UC&C Solutions?
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Abstract
This IDC Survey Spotlight shows the percentage of organizations surveyed (across the United States, the United Kingdom, Australia, India, and Brazil) that choose each of the listed factors among their top 3 reasons for purchasing their existing UC&C solution. This document contains data from IDC’s Cloud Communications and Datacenter Services Survey, conducted in August 2024, and compares it to that conducted in November 2023. It shows that fundamental factors such as security, reliability, and price continue to be the most important factors — but also marks the growing importance of AI in the UC&C platforms as well as meeting room devices.