target audience: TECH SUPPLIER  Publication date: Apr 2024 - Document type: IDC Survey Spotlight - Doc  Document number: # US51998224

Key Benefits of Using External Services to Implement AI Initiatives


  • Courtney Munroe Loading
  • Avinash Naga Loading


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This IDC Survey Spotlight highlights the key benefits of using external services to implement AI initiatives:

  • Enterprises cited that the top 3 most important benefits of using external services for AI as "faster development," "better solutions to specific problems," and "better value realization."
  • With increasing demand for AI across industries, businesses are looking to leverage capabilities from external platforms and IT service providers to help ideate and implement viable AI-infused use cases, or they will do so with internal resources. However, due to the massive workloads and complexity of managing large language models (LLMs), most companies will seek external partners to help with the creation of AI uses cases and applications.
  • Businesses can choose from a wide variety of external service providers such as consulting firms, application development firms, systems integration firms, product engineering services firms, operation technology services firms, and managed services firms. Vendors in this segment have service offerings that are focused on optimizing the use of generative AI within the organization through advisory services and implementation services like identification of use cases, establishing responsible AI policy, and minimizing enterprise risk through setting up data governance guardrails.
  • By partnering with external service providers, businesses can accelerate development and deployment of AI solutions and access to specialized expertise at a fraction of the cost. This approach not only provides a competitive edge but also allows companies to focus on their core strengths and strategic objectives.


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