target audience: TECH SUPPLIER Publication date: Mar 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US51980824
Which Are the Key UC&C Platform Capabilities Driving Employee Productivity?
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Abstract
This IDC Survey Spotlight shows the top UC&C platform capabilities organizations want from their UC&C solutions to help improve employee productivity. This document contains data from IDC's Cloud Communications and Datacenter Services Survey conducted in November 2023. It shows that organizations consider API-based customizations or CPaaS capabilities to be the most important capability for improved employee productivity.