target audience: TECH SUPPLIER Publication date: Mar 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US51959224
What Are the Top 3 Factors Driving Vendor Selection for UC&C Solution?
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Abstract
This IDC Survey Spotlight shows the percentage of organizations surveyed (across the United States, the United Kingdom, Australia, and Brazil) that choose each of the listed factors among their top 3 reasons for purchasing their existing UC&C solution. This document contains data from IDC's Cloud Communications and Datacenter Services Survey, conducted in November 2023. It reinforces the importance of fundamental factors such as security, reliability, price, and managed services while emphasizing the growing need for advanced AI capabilities.