target audience: TECH BUYER Publication date: Mar 2024 - Document type: IDC Innovators - Doc Document number: # US51705224
IDC Innovators: Next-Generation Ticketing
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Abstract
This IDC Innovators document analyzes the offerings brought to market by five vendors of next-generation ticketing systems for public transit and rail.
"Public transport operators, like metro transit and rail, are looking for next-generation ticketing systems that enable them to develop and price their products more dynamically in response to volatile market conditions; to offer a more personalized, convenient, and multimodal passenger experience that would increase loyalty and revenues; and to streamline and automate processes such as order management, payment, validation, reimbursement, and customer support." — Research Director Massimiliano Claps, IDC Government Insights