target audience: TECH SUPPLIER Publication date: May 2024 - Document type: Market Forecast - Doc Document number: # US51638524
Worldwide Communications Platform as a Service Forecast, 2024–2028
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Abstract
This IDC study presents the forecast of worldwide revenue for the CPaaS market for 2024–2028.
"The CPaaS market is significantly growing with vendors offering more API-based offerings integrated with generative AI (GenAI) to improve customer engagement," according to Naga Avinash, research manager, Cloud Communications and Datacenter Services at IDC.