target audience: TECH SUPPLIER Publication date: Oct 2023 - Document type: IDC Survey Spotlight - Doc Document number: # US51300723
How Robust Are Canadian and U.S. SMBs' Current Communication Services?
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Abstract
This IDC Survey Spotlight explores the communications services in use by Canadian and U.S. SMBs. While collaboration and Web Conference tools are well adopted by these SMBs with the shift to remote work, there are still many opportunities for vendors to sell other types of critical communications services that are less commonly deployed by these businesses.