target audience: TECH SUPPLIER Publication date: Sep 2023 - Document type: IDC Survey Spotlight - Doc Document number: # US51260423
Returns Tops the List of Retail Supply Chain Investments
Content
- 2 slides
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC Survey Spotlight shows the focus by retailers on getting a handle on the profit-eroding and planet-trashing problem of returns.
Returns not managed optimally can represent an octuple loss: the first-sale revenue; the lost opportunity to sell that returned item to someone else if it's not quickly put back into inventory; the lost opportunity to sell something else to the returnee; the permanent loss of an unhappy customer; the "why" of the return that can be fed back into design and development; the labor and natural resources, from raw materials to carbon to water, that made and moved a product that no one even used; and the loss of revenue and profitability.