target audience: TECH BUYER Publication date: Aug 2023 - Document type: IDC PeerScape - Doc Document number: # US51044423
IDC PeerScape: Cybersecurity Practices to Balance User Experience and Risk
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Abstract
This IDC PeerScape, which summarizes the key strategies adopted by three CISOs at major enterprises, provides guidance on striking the right balance between cybersecurity on the one hand and user experience on the other hand.
"Technological mitigations, such as fine-tuning MFA software, can help alleviate some of the friction that cybersecurity controls introduce to the user experience," says Christopher Tozzi, adjunct research advisor with IDC's IT Executive Programs (IEP). "Ultimately, however, balancing security with user satisfaction requires broader initiatives that help instill a sense of involvement among users in cybersecurity processes, as well as awareness of why security requirements exist and which benefits they offer."