target audience: TECH SUPPLIER Publication date: Feb 2024 - Document type: Market Presentation - Doc Document number: # US50826524
Top Trends in SMB Communications in 2024
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Abstract
This IDC Market Presentation examines the top 5 trends for SMB communications and mobility services in 2024. The past few years have seen tremendous growth in the U.S. small and medium-sized business (SMB) marketplace. In 2023 alone, more than 5.5 million new small businesses were created, and more than 16 million have been created since the beginning of 2021. Each of these businesses has its own set of features and challenges, and not all these start-ups will be successful over the longer term. But one thing that SMBs have in common is that communication and connectivity are the lifeblood of today's competitive business environment, and disruption in either can be devastating, particularly for SMBs.
Top 5 trends for SMB in 2024 are:
- SMBs are more reliant on connectivity.
- Security is a growing concern.
- Fixed wireless internet access (FWA) will impact the SMB broadband marketplace.
- AI starts to impact SMB technology decisions.
- The service bundles continue to evolve.