target audience: TECH BUYER Publication date: Dec 2023 - Document type: IDC TechBrief - Doc Document number: # US50559623
IDC TechBrief: Next-Generation Ticketing and Revenue Management in Railways and Airlines
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Abstract
This IDC TechBrief discusses the evolution of offerings in ticketing and revenue management for railways and airlines. Post-COVID-19 recovery increases in fuel price and labor shortages have increased the urgency for passenger transport operators to rethink their business and technical capacity and capabilities. A key area of transformation is ticketing and revenue management.
"Passenger transport operators are demanding next-generation ticketing and revenue management systems that empower them to develop and price their products more dynamically. This way, they can respond to volatile market conditions and offer a more personalized, convenient, multimodal passenger experience that increases loyalty and revenues. Such solutions will also enable them to streamline and automate processes such as order management, payment, validation, reimbursement, and customer support," said Massimiliano Claps, research director, IDC EMEA Insights.