target audience: TECH BUYER Publication date: Apr 2024 - Document type: IDC MarketScape - Doc Document number: # US50539623
IDC MarketScape: Worldwide Microsoft Implementation Services 2024 Vendor Assessment
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Abstract
This IDC study represents a vendor assessment of the Microsoft implementation services ecosystem through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the Microsoft implementation services market. This IDC MarketScape covers a variety of vendors participating in the Microsoft implementation services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.
The Microsoft implementation services market is broad and complex. The breadth of the offerings spans IDC's foundation markets of IT consulting and systems integration, which implies the need to satisfy the requirements of an array of stakeholders. IT and line-of-business (LOB) stakeholders will have different priorities and goals with respect to Microsoft implementation services. This means that in order to be successful in the market, service providers will need to address these varying requirements through specific marketing and go-to-market messaging and deliver effective solutions across industries at the IT, LOB, and C-suite level.
The market is also quite dynamic as Microsoft rapidly adds functionality and technology to the platform, applications, and tools. This means that services organizations have to be continuously acquiring or developing new skills and capabilities. Some vendors will offer only one or a few of the categories of solutions in the Microsoft portfolio, while others plan to deliver the full range of solutions across the six Microsoft AI Cloud Partner Designations mentioned previously. Buyers of these services should be aware of the full scope of Microsoft solutions and look for service providers that have experience with and understand the synergies across these solutions.
"In a rapidly evolving Microsoft implementation services market, strategic partnerships and innovative AI solutions are key to unlocking sustainable business value," says Brian Wood, research director, IT Consulting and Systems Integration at IDC.