target audience: TECH SUPPLIER Publication date: Mar 2023 - Document type: IDC Survey Spotlight - Doc Document number: # US50476223
The AI Opportunity for PSA Technologies
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Abstract
This IDC Survey Spotlight answers the following questions: What are the most time-consuming processes for professional services automation (PSA) tools, and how are spreadsheets supporting the PSA processes? Organizations are moving toward more modern, AI-enabled enterprise software. They are using AI to reduce time in business processes and enable a faster decision point. But what are those time-consuming processes in professional services automation tools? And how is the use of spreadsheets contributing to this time consumption? IDC's November 2022 AIPath Survey reveals the most time-consuming processes using PSA applications and also the continued use of spreadsheets that is also causing time constraints.