TECH SUPPLIER Mar 2023 - IDC Survey Spotlight - Doc # US50476223

The AI Opportunity for PSA Technologies


Mickey North Rizza

This IDC Survey Spotlight answers the following questions: What are the most time-consuming processes for professional services automation (PSA) tools, and how are spreadsheets supporting the PSA processes? Organizations are moving toward more modern, AI-enabled enterprise software. They are using AI to reduce time in business processes and enable a faster decision point. But what are those time-consuming processes in professional services automation tools? And how is the use of spreadsheets contributing to this time consumption? IDC's November 2022 AIPath Survey reveals the most time-consuming processes using PSA applications and also the continued use of spreadsheets that is also causing time constraints.


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