target audience: TECH SUPPLIER Publication date: Mar 2024 - Document type: Market Forecast - Doc Document number: # US50129923
Worldwide and U.S. Managed Print and Document Services and Basic Print Services Forecast Update, 2023-2027
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Abstract
This IDC study provides our updated 2023–2027 forecast for the managed print and document services and basic print services market. There are many factors fueling growth among SMB customers, not the least of which is the fact that the SMB market is less impacted by the ongoing issues around return to work and a transition to flexible work policies. At the same time, most SMB customers are first-time adopters of MPDS and print management. As a result, these customers are heavily influenced by features that provide added value and drive increased productivity, which means a focus on cloud, IoT, mobility, and security.
"IDC believes that print is poised to rapidly transition to a print-as-a-service model," says Robert Palmer, research vice president, IDC's Imaging, Printing, and Document Solutions. "As companies move toward flexible work policies, investments in cloud, security, and AI-infused technologies will help organizations modernize print infrastructure. To take advantage of this opportunity, vendors and channel partners will need to deploy a range of contractual print services tailored to meet the needs of specific customers and use cases."