Managed CloudView 2022: Value of Public Cloud Providers as Partners with Managed SPs

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Abstract

This IDC Market Presentation, which utilizes worldwide findings from IDC's 2022 Managed CloudView Survey, provides a detailed analysis of the value that enterprises and organizations have experienced in using the five major public cloud providers (AWS, Azure, Google, IBM, and Alibaba) as part of managed cloud services engagements in which managed service providers (SPs) are managing different types of hardware and software assets that are hosted on or procured from these public cloud provider platforms on behalf of their clients. The survey utilized for this study was deployed worldwide and involved polling 1,500 end users to collect information on adoption of managed cloud services by enterprises and organizations with 1,000+ employees.

This presentation provides in-depth assessments across three key areas of value that include the benefits, challenges, and strengths of these five public cloud providers as partners to managed SPs involving six different countries and multiple industries. IDC posed the following three questions to respondents as part of the survey process to understand how they have experienced public cloud providers when used as part of managed cloud services:

• Benefits. Please select the primary benefit that your company has achieved when using managed cloud services to support each of the public cloud providers that you utilize.
• Challenges. Please select the primary challenge that your company has experienced when using managed cloud services to support each of the public cloud providers that you utilize.
• Strengths. Please select the primary strength for each of the public cloud providers that your company utilizes when using managed cloud services to support these providers.

Only respondents that indicated that they are utilizing managed service providers that support their use of the public provider's infrastructure-as-a-service (IaaS) cloud were allowed to provide feedback for these three questions. (Example: Managed service providers help manage software/infrastructure that a firm deploys on public IaaS clouds.)

This presentation begins with an executive summary. This summary highlights key messages in optimizing use of public cloud provider partnerships with managed cloud services and managed SPs, a framework that IDC refers to as an integrated matrix that combines a value matrix with a cloud matrix, top research highlights and findings, and essential guidance for managed SPs.

It then provides an in-depth analysis of enterprise and organization experiences as defined by their assessment of the benefits, challenges, and strengths of the public cloud providers that firms have utilized as part of managed cloud services. The study provides two different means of viewing these experiences, with one section segmenting the analysis by value (benefits, challenges, and strengths) and how each of five public cloud providers (AWS, Azure, Google, IBM, and Alibaba) compare across each of these values and a second section segmenting the analysis according to each of these five public cloud providers for which each of these public cloud providers are assessed by the three values of benefits, challenges, and strengths.

"This IDC Market Presentation provides insight into the value (benefits, challenges, and strengths) of five major public cloud providers (AWS, Azure, Google, IBM, and Alibaba) as experienced by customers when utilized as part of engagements in which managed service providers (SPs) are managing hardware and/or software assets that are hosted on or procured from these public cloud providers and their platforms on behalf of their clients. It also provides a framework by which managed SPs can optimize opportunities in working with public cloud providers as part of delivering managed cloud services that involves clearly defining the value proposition of managed cloud services, the need to differentiate public cloud providers, and an approach to making strategic investments that requires utilizing what IDC refers to as an 'integrated matrix,'" said David Tapper, VP, Outsourcing and Managed Cloud Services, at IDC.

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