target audience: TECH SUPPLIER Publication date: Aug 2023 - Document type: IDC Survey Spotlight - Doc Document number: # US50029123
Primary Concerns with Managed Service Providers
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Abstract
This IDC Survey Spotlight highlights results from the following two questions posed to 734 respondents and firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2022 Worldwide Managed Services Survey: "Please indicate how concerned your company/organization is with the long-term viability and overall survival of managed service providers (e.g., IBM, DXC, Atos, Fujitsu, NTT, Capgemini, TCS, Wipro, Accenture) over the next five years? And which of the following does your company/organization view as the primary factor that could undermine the long-term viability and survival of managed service providers (e.g., IBM, DXC, Atos, Fujitsu, NTT, Capgemini, TCS, Wipro, Accenture) over the next five years?" This IDC Survey Spotlight then assesses the impact of these enterprise concerns on managed SPs (service providers) and provides recommendations in which areas managed SPs need to invest in order to mitigate these challenges while optimizing their opportunities.