target audience: TECH BUYER Publication date: Dec 2023 - Document type: IDC MarketScape - Doc Document number: # US49615623
IDC MarketScape: Worldwide Order Orchestration and Fulfillment Applications for Retail 2023 Vendor Assessment
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Abstract
This IDC MarketScape provides a vendor assessment for the worldwide order orchestration and fulfillment applications for retail market for 2023. Today's order orchestration and fulfillment is incredibly complex, and modern order orchestration and fulfillment software aims to enable retailers to manage that complexity by addressing core and extended components that comprise it. Talking with vendors and retail and brand customers reveals order orchestration and fulfillment as the beating heart of a retail enterprise, receiving and handing off the lifeblood — data — of the order life cycle, often integrated with a multitude of other systems, including ecommerce, inventory, warehousing, customer service, store operations, and last-mile delivery, to take orders from start to finish. Crucial to the success of order management, in terms of meeting all of the goals stated previously, requires a holistic view of these elements.
This IDC MarketScape should provide an entry point in a company's due diligence in looking for the application or suite of solutions that best suit their specific needs as they move toward this goal.
"Retail order orchestration and fulfillment, at its core, is the process of automating the steps to process an order, distributing the order to the location from which it should be fulfilled, and managing its delivery to the consumer. This sounds simple. But as shopping has evolved and as retailing has progressed from store based to multichannel to omni-channel, the complexities of managing omni-channel operations optimally to ensure satisfaction for the consumer, profitability for the retailer, practicality for the workforce, and sustainability for the earth have accelerated astronomically," said Jordan K. Speer, research director, IDC's Worldwide Retail Product Sourcing, Fulfillment, and Sustainability Strategies.