target audience: TECH BUYER Publication date: May 2023 - Document type: IDC MarketScape - Doc Document number: # US49527023
IDC MarketScape: Worldwide Retail Point-of-Sale Services Providers 2023 Vendor Assessment
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Abstract
This IDC study assesses the capabilities and strategies of global POS services providers with a range of services for omni-channel POS solutions. A key component of the evaluation is how IT buyers perceive the benefits of the POS services in meeting the quickly evolving needs of retailers and the providers' strategy and commitment to innovation to enable retailers' ongoing omni-channel success.
"With omni-channel commerce as the new reality and quickly evolving shoppers' expectations for seamless commerce journeys, retailers are working with services providers to meet not only the omni-channel POS needs of today but also the needs of tomorrow," says Margot Juros, research director, Worldwide Retail Technology Strategies at IDC. "Services providers with deep commitment to innovation, digital transformation, and enabling agility are successfully partnering with retailers to build the seamless and engaging commerce journeys consumers expect, allowing them to shop anywhere and any way they want".