target audience: TECH SUPPLIER Publication date: Feb 2023 - Document type: IDC Survey - Doc Document number: # US49161923
Worldwide Buyer Needs and Requirements for Managed Cloud Services
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Abstract
This IDC Survey provides an overview of the worldwide results from IDC's 2022 Worldwide Managed Services Survey of enterprises involving their use of managed services across applications (e.g., ERP, SCM, CRM) and datacenter IT infrastructure (compute, storage, network) environments. This document offers insight into enterprise requirements for migrating and modernizing IT to the cloud as part of utilizing managed cloud services. In particular, it highlights key professional services, skills, and knowledge organizations expect managed service providers (SPs) to incorporate with managed cloud services as well as priorities of the types of environments for which firms want to use with edge computing when delivered as part of managed cloud services including the preferred private cloud solution for edge.
This document also provides IDC's essential guidance for service providers looking to compete effectively in the world of managed cloud services. Key areas of advice include emphasizing application-centric capabilities, offering a full array of partnerships, enabling business agility and resiliency, and aligning requirements by IT and LOB preferences.