target audience: TECH SUPPLIER Publication date: Oct 2021 - Document type: IDC Survey - Doc Document number: # US48306521
IDC Survey of Enterprise Adoption and Use of Communications Platform as a Service (CPaaS)
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Abstract
This IDC Survey includes data from IDC's 2021 U.S. Enterprise Communications Survey.
IDC surveyed approximately 600 United States–based decision makers responsible for network/strategy and operations for their organization's current and future adoption and the usage of cloud-based communications platform services.
Based on the 2021 U.S. Enterprise Communications Survey, IDC publishes a series of documents that focus on different enterprise communications topics. This document provides a high-level overview of key technology investment trends in the United States.