target audience: TECH SUPPLIER Publication date: Nov 2023 - Document type: IDC Survey Spotlight - Doc Document number: # CA50193923
Who in the C-Suite Drives Early Contract Renewals of Managed IT Services in Canada?
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Abstract
This IDC Survey Spotlight provides insights into which executive buyer roles in Canadian organizations drive early renewals of managed IT service contracts. Managed service providers (MSPs) can use insights from this IDC study to tailor customer engagement strategies for existing clients, or prospective clients where an MSP is trying to takeout an incumbent competitor.