target audience: TECH BUYER Publication date: Nov 2024 - Document type: IDC MarketScape - Doc Document number: # AP51540024
IDC MarketScape: Asia/Pacific Salesforce Implementation Services 2024–2025 Vendor Assessment
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Abstract
This IDC study uses the IDC MarketScape model to provide an assessment of service providers participating in the Salesforce implementation services market with specific offerings and capabilities in the segment. It discusses both the quantitative and qualitative characteristics that lead to success in the ecosystem.
The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to one another and the criteria and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.
"The services ecosystem around Salesforce implementation is expected to grow as fast, if not faster, than Salesforce itself in Asia/Pacific. A key reason for this growth is the increasing complexity buyers face in implementing Salesforce and deriving value from the existing portfolio of Salesforce solutions. Vendors that can contextualize solutions for industries, solve customer data challenges, and complement Salesforce AI solutions to transform experiences will create long-term value for clients," says Rijo George Thomas, senior research manager of IT services research, IDC Asia/Pacific.