target audience: TECH BUYER Publication date: Nov 2023 - Document type: IDC Perspective - Doc Document number: # AP51352923
GenAI in Action: GXS Bank Looks to Enhance Productivity, Achieve Cost Savings, and Reduce Coding Efforts through GenAI
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Abstract
This IDC Perspective examines generative AI (GenAI) technologies' adoption level in GXS Bank, a digital bank. The document's objective is to provide enterprises with practical insights and guidance relating to GenAI solutions adoption and ways of leveraging it to deliver to a wide range of use cases across the enterprise.
"Financial services continue to transform into an AI-enabled digital age. Digital-native banks are using GenAI to provide their clients with hyper-customized services. Moreover, they are doing this more efficiently than ever as GenAI empowers their valuable front-office staff to focus on what determines business value — their customers and their banking experiences. IT and ops are also using AI technologies to streamline IT and back-office operations and safeguard against possible cybersecurity threats. From being a competitive advantage for a few digital-native banks, we fully expect AI to become business as usual for every financial service organization," says Dr. Chris Marshall, vice president, IDC Asia/Pacific.