target audience: TECH BUYER  Publication date: Dec 2023 - Document type: Tech Buyer Presentation - Doc  Document number: # AP50336223

IDC FutureScape: Worldwide Services 2024 Predictions — Asia/Pacific (Excluding Japan) Implications


  • Linus Lai Loading
  • Pushkaraksh Shanbhag Loading
  • Rijo George Thomas Loading


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This IDC study provides IDC's top 10 predictions for worldwide services, particularly for Asia/Pacific (excluding Japan) (APEJ), for the next five years (2024‒2029). The document examines numerous topics such as generative AI (GenAI), environmental, social, and governance (ESG), application modernization, IT skills, and digital services. For each service prediction, this document provides an assessment of the key impacts and guidance on preparing for coming changes. The year 2023 witnessed GenAI taking the world by storm and enterprises keenly recognizing its potential to bring transformative business model changes at a much faster pace than expected. According to IDC's 2023 APAC Enterprise Services and Security Sourcing Survey, one in three enterprises plan to expand the number of their IT service provider (ITSPs), especially niche providers, signaling that there is a strong value add in partnering with ITSPs to scale the enterprise's digital transformation (DX) and AI ambitions.


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