target audience: TECH BUYER Publication date: Oct 2023 - Document type: IDC MarketScape - Doc Document number: # AP50165723
IDC MarketScape: Asia/Pacific Microsoft Business Applications Implementation Services Vendor Assessment, 2023–2024
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Abstract
This IDC study uses the IDC MarketScape model to provide an assessment of service providers (SPs) participating in the Microsoft Business Applications (Dynamics 365 + Power Platform) implementation services market with specific offerings and capabilities in the segment. It discusses both the quantitative and qualitative characteristics that lead to success in the ecosystem. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to one another and the criteria, and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.
"Microsoft's investments in AI and the introduction of Copilot have further enhanced the value proposition of its business applications offerings among line-of-business users and continue to elevate adoption for complex use cases," says Rijo George Thomas, research manager of IT Services Research, IDC Asia/Pacific. "In this regard, buyers need to look beyond traditional KPIs for service provider selection to include change management expertise, tools and frameworks to enable faster time to value especially leveraging Power Platform, and ability to embed AI to enhance Microsoft investments."