TECH BUYER Nov 2022 - IDC MarketScape - Doc # AP48916222

IDC MarketScape: Asia/Pacific Salesforce Implementation Services 2022 Vendor Assessment


Rijo George Thomas

This IDC study uses the IDC MarketScape model to provide an assessment of SPs participating in the Salesforce implementation services market with specific offerings and capabilities in the segment. It discusses both the quantitative and qualitative characteristics that lead to success in the ecosystem. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to one another and the criteria and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"The services ecosystem around Salesforce implementation is expected to grow as fast, if not faster, than Salesforce itself in Asia/Pacific. A key reason for this growth is the increasing complexity buyers face in implementing Salesforce and deriving value from the growing portfolio of Salesforce solutions. Vendors that can contextualize solutions for industries and integrate multiple Salesforce solutions to transform experiences will create long-term value for clients," says Rijo George Thomas, research manager of software and services research, IDC Asia/Pacific.



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