target audience: TECH BUYER Publication date: Nov 2021 - Document type: IDC MarketScape - Doc Document number: # AP47687121
IDC MarketScape: Asia/Pacific Microsoft Dynamics 365 Implementation Services 2021 Vendor Assessment
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Abstract
This IDC study uses the IDC MarketScape model to provide an assessment of service providers (SPs) participating in the Microsoft Dynamics 365 implementation services market with specific offerings and capabilities in the segment. It discusses both the quantitative and qualitative characteristics that lead to success in the ecosystem. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to one another and the criteria, and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.
"Microsoft over the years has doubled down on its efforts to attach customer success along with scaling the adoption of its solutions and leverages its growing partner ecosystem to enable transformative outcomes for customers," says Rijo George Thomas, research manager of software and services research, IDC Asia/Pacific. "In this regard, buyers need to look beyond traditional service delivery KPIs for service provider selection to include solution alignment to business priorities, change management expertise, tools and frameworks to enable faster time to value, industry expertise, and partnership maturity with the Microsoft," he adds.