IDC Tracker

IDC's Worldwide Quarterly Unified Communications and Collaboration Tracker® greatly enhances clients' ability to quickly and effectively respond to the latest trends in the dynamic unified communications and collaboration (UC&C) market. IDC's Worldwide Quarterly Unified Communications and Collaboration Tracker® provides insight into customer trends by delivering worldwide and regional historical market share and forecast information for a number of UC&C markets: specifically, IP telephony systems/UC (IP phones and IP PBX), enterprise videoconferencing systems (videoconferencing room endpoints, huddle room endpoints, and videoconferencing infrastructure), UC collaboration, and managed/hosted voice/UCaaS (hosted voice/public cloud [UCaaS], managed voice/private cloud [UCaaS]).

Technology Coverage

This tracker provides total market size and vendor share for the following technology areas. Measurements for this tracker are in units/lines/licenses/seats and vendor revenue.

Historical data by vendor and technology starts with 1Q17 and continues to the current quarter. Forecast data includes a five-year annual forecast.

Core Coverage

• Company and vendor
• Technology: IP telephony systems/UC, enterprise videoconferencing systems, UC collaboration, and managed/hosted voice/UCaaS
• Product: IP phones, IP PBX, videoconferencing room endpoints, huddle room endpoints, videoconferencing infrastructure, UC collaboration, hosted voice/public cloud (UCaaS), and managed voice/private cloud (UCaaS)

Geographic Scope

• North America
• Europe, Middle East, and Africa (EMEA)
• Asia/Pacific (including Japan) (APJ)
• Latin America

Data Deliverables

This tracker is delivered on a quarterly basis via a web-based interface for online querying and downloads. Deliverables for this tracker are listed below. For a complete delivery schedule, please contact an IDC sales representative.

• Historical data
• Forecast data
• Worldwide Quarterly Unified Communications and Collaboration Tracker
• Written analyses, trend explanations, and insights that are further provided by IDC's Worldwide Enterprise Communications Infrastructure and Worldwide Unified Communications and Collaboration Continuous Intelligence Services (CISs)