Spatial Collapse: Designing for Digital Resilience

For the first time in our lives we’re grappling with spatial collapse… and the experience is weird, hard, and utterly exhausting. Sheltering in place, working from home, and interacting mostly through screens has disrupted the mental models we once used to navigate our lives. In this enlightening talk about the data implications of the current COVID-driven phenomenon, Tricia Wang touches on the changes businesses need to pay attention to and design for. No business is immune to these changes and no customer has gone unchanged. For legacy organizations, digital transformation is urgent. For tech-first companies, demonstrating value is vital. By giving people clear language to use and a model to make sense of what has happened, Tricia directs our attention to specific areas of accelerated change that organizations need to prioritize to come out of this pandemic with greater resilience.