Lou Reinemann
-
Medallia hosted its first live customer conference since 2019 and made several large announcements supporting its continued strategy toward improving experiences for customers and employees across the entire customer journey. The foundation...
-
Sprinklr announced the launch of Conversational AI+ as part of its Sprinklr Service Suite. The announcement is part of the 18.11 release of Sprinklr and showcases the focus this year on expanding the use of Generative AI as part of Custome...
-
More activity in the world of customer experience (CX)! After having a majority stake in the company purchased by SAP for $8 billion in 2019, SAP is selling its shares, and Qualtrics has agreed to be acquired by an investment firm and go pr...
-
This IDC Survey Spotlight depicts the priorities given to the strongest business motivators brands are reviewing for investing in AI-powered applications and GenAI that can improve the customer experience (CX). This IDC Survey Spotlight als...
-
This IDC Market Glance provides an overview of the current makeup of the voice of the customer (VOC) landscape, illustrating some of the major software players, and depicts the general segments and structure of the market. The market has pr...
-
This IDC Market Perspective discusses voice of the customer (VOC) applications market dynamics and key vendors to watch in this market in 2024. Voice of the customer applications have evolved significantly over time with the advent of digit...
-
IDC Market Glance: Voice of the Customer
-
IDC MarketGlance: Customer Success
-
IDC Perspective: A Deeper Look at VOC 2.0 and Unstructured Data
More results for Planned Research