IDC Retail Insights Team
New Research
This IDC PlanScape examines last-mile optimization for omni-channel retail. "Today, transportation and logistics have swiftly evolved from a back-end cost center to a source of competitive advantage and an important driver of value for the ...
This IDC study uses the IDC TechScape model to provide a systematic assessment of retail operations technologies. The IDC TechScape model is designed specifically to capture progress in the adoption of emerging disruptive technologies, main...
This IDC study provides manufacturers and retailers with the top 10 predictions and underlying drivers that we expect will impact IT investments in the supply chain in 2022 and beyond. Technology leaders and their counterparts in the line-o...
This IDC study provides IDC's 2022 top 10 predictions for retail.Leslie Hand, group vice president, IDC Retail Insights, says, "Brand equity, data security, and sustainability credentials have become increasingly important to generate custo...
This IDC study provides manufacturers with the top 10 predictions and underlying drivers that we expect to impact manufacturers' IT investments in 2022 and beyond."Disruption remains a consistent theme brought up in conversations with manuf...
This IDC study explores the future impact that technology will have on customer experience and the engagement between brand and customer.According to Alan Webber, program vice president, Customer Experience Applications at IDC, "COVID-19 ca...
This IDC study presents the top 10 predictions for the future of industry ecosystems for the next five years."Extending and opening innovation, collaboration, and operation with partners inside and outside any given industry have become a c...
This IDC study discusses our top 10 predictions for worldwide hospitality, dining, and travel for 2022."To withstand and rebound from the impact of the COVID-19 pandemic, hospitality, travel, and dining organizations have reached an inflect...
This IDC PlanScape provides a road map for travel and hospitality providers to assess current and future cloud strategies and make a business case for all stakeholders to invest in the appropriate delivery model for each of the organization...
This IDC PeerScape highlights several use cases from Choice Hotels International, Pizza Hut UK, and a major online travel agency (OTA) in which they illustrate how applying artificial intelligence to systems has improved customer service an...
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